The integration currently used by Zenfolio to allow payments via PayPal will no longer be available beginning February 15, 2024.
In preparation for this transition to a new method of connection and facilitating PayPal payments, please use the following instructions to set up PayPal for your account, if you'd like to continue offering this payment option for your clients.
Please note that connecting PayPal for Vendor Fulfilled products will also automatically connect PayPal as a Self-Fulfilled product payment collection option. Click HERE for more information for using PayPal to collect payments for Self-Fulfilled orders.
Creating a PayPal account
In order to use PayPal to collect payments, you will need to create a PayPal Business or Personal account, if you do not already have one.
To set up a new PayPal account, click HERE.
By choosing a PayPal Business account, you can enhance the checkout experience for your customers and grant them access to the convenient Pay Later feature.
Connecting Your PayPal Account for Payment Collection
- In your Zenfolio account, hover your mouse pointer over your username in the to right-hand corner. Then select Account from the dropdown menu that appears.
- On the left-hand side, select Selling.
- Then choose Collecting Payments from the options that appear.
- Under the "Collecting Payments for Vendor Products" section, click on the Connect PayPal button.
- Log into your PayPal account.
- Review the terms of the connections and click on Agree and Connect.
- Then click on the Go Back to... button to return back to your Zenfolio account.
- Once you've provided your information, click Save.
Once connected, clients will begin having the option to pay for their orders using this PayPal integration, in addition to credit/debit card payments.
With this integration there are a few important things to note in regards to handling orders:
Order Approval
In compliance with Federal Trade Commission (FTC) guidelines, as well as our payment processors requirements regarding order fulfillment, orders must be approved within 21 days.
To support you and ensure you have ample opportunity to approve orders within the this timeline, we will be sending several reminder emails. These emails will serve as gentle reminders to approve orders before the 21 day deadline. If an order is not approved within this timeframe, it will be automatically canceled and refunded.
Receiving Payouts for PayPal paid orders
Profits from orders that have been paid using this PayPal integration will be automatically transferred to your PayPal account without the need for manual payout requests.
Order Cancellation and Refunds
For those subscribed to the Advanced plan level, you are able to cancel orders directly within your Zenfolio account, along with issuing refunds. It is however important to note that if there are not enough funds in your PayPal account to fully refund the client, the amount of the refund will be charged to the card associated with your account.
Disconnecting PayPal
If at any time you do not want to offer PayPal as a form of payment for your clients, you can return to the Collecting Payments page of your Zenfolio account and click on Disconnect PayPal.
By disconnecting PayPal, or by declining to connect PayPal all together, your clients will only have the option of paying for their Vendor fulfilled or Digital Download orders using credit/debit cards via our default integrated payment processor.
FAQ
Am I required to connect to PayPal for Vendor fulfilled and Digital Download Orders?
It is not required for you to establish a connection with the new PayPal integration for these specific types of orders.
Previously, PayPal was offered as a payment option for all vendor and digital fulfilled product orders. However, you now have the choice to decide whether or not you want to offer PayPal as a payment method. If you choose not to connect with PayPal, clients will only be able to pay for their orders using credit or debit cards through our main payment processor.
Am I required to connect to PayPal for Self-Fulfilled Orders?
No, it is not required for you to establish a connection with this new PayPal integration for these types of orders.
Nevertheless, please keep in mind that you will need to select an alternative method for collecting payment for your Self-Fulfilled orders. You can either collect payments outside of Zenfolio after the order is placed, or if you are subscribed to the Advanced plan, you can collect payments through Merchant Accounts (Authorize.net or PayPal).
For more information about collecting payments for Self-Fulfilled orders, please see the support article HERE.
Are there any additional fees involved with creating and connecting a PayPal Business account?
No, this integration is provided free of charge for collecting payments on vendor fulfilled orders. PayPal Business accounts are also available for free from PayPal.
However, please be aware that all orders, regardless of the payment method used, are still subject to Commerce Fees and Payment Processor Fees.
Please be aware of the following fees and costs when selling products through Zenfolio:
There is a commerce fee of 7% per order (calculated on the order sub-total, excluding tax and shipping) and an additional payment processing fee* (calculated on the order total, including tax and shipping).
*The exact Payment Processing Fee differs based on form of payment and location of seller. There may also be a difference in the Payment Processing Fee if the client is deemed international. Click HERE for more information regarding the fees involved with selling.