In the effort to ensure that password locked galleries remain secure, Zenfolio utilizes a Gallery Password Lockout system.
When a site visitor enters an incorrect password too many times, the system will lock that specific site visitor out of the gallery for a period of time.
If you're seeing the above warning, it means that the wrong password has been entered too many times.
You will not be able to try again until the gallery is unlocked.
Lock Out Warning
When the wrong password is entered, a notice about the incorrect password is displayed.
After the second to last attempt, we display the following message next to the password input field: “You have one more attempt before your access is blocked. Please contact the photographer for the correct password.”
When this happens, stop entering the wrong password. Contact your photographer to ask for the correct password before you are locked out.
Good Practices when entering the Gallery Passwords
When entering the password to lock the gallery, do please keep these important notes in mind.
- Passwords are case sensitive
- Pay special attention to Zeros ( 0 ) and the letter O as well as with lower case L's (l) and upper case i's (I)
- If there is a space in the password, the space must also be entered
If the password is entered differently in any way from the way the password was created (such as entering a lower case letter when it should be capitalized), the system will not allow you to access the gallery.
When will this Unlock?
If this is the first time that the wrong password was entered, the gallery will automatically unlock after an unspecified amount of time. This time varies based on different conditions so it is not possible to provide an exact time for when the gallery will unlock.
Your photographer can unlock the gallery by removing the gallery's password protection. When they do you will be able to access the gallery immediately.
Only the photographer is able to remove the password from the gallery so please contact your photographer directly for this type of request.
The photographer's contact info can usually be found in the Contact page of their website.