If you experience problems with an order, please contact our Customer Support team within 60 days of the order's shipping date with the order issue and order number (ZF-####-#####-#). If damaged or misprinted, please also provide photos of the received products. We will always do our best to get back to you as quickly as possible to resolve the issue. Please do not contact the vendor directly about order issues.
Please Note: Due to print lab limitations, it will not be possible to have orders reprinted if it has been more than 60 days since the order was shipped.
Order Tracking
In many cases, a tracking number is provided for the order once the courier has picked it up. If you need it, that tracking number can be found by reviewing the order details in your Sales Reports.
For orders that you've placed yourself, you can find the tracking number by reviewing the order in the “Orders placed by the photographer” page of your account.
*Please note: it may take several days for the courier's tracking information to update.
Vendor Order Has Not Arrived
Most vendor orders are shipped anywhere from 1 to 2 business days after the order is placed, or from when the order is approved by the photographer. From there, the estimated transit time may vary based on the shipping method selected.
For example, a print order placed with overnight shipping would likely arrive 2 to 3 business days after the order was placed, or 2-3 business days days after the photographer approved the order. The estimated shipping time would be longer if a slower shipping method were selected.
Still waiting on your order? If the order has not arrived within the estimated timeframe, contact our Customer Support team. We’ll be happy to check the status of your order for you.
Please Note: If an order is still within the estimated shipping time it is recommended to wait until the end of the day on the last business day of the estimated delivery timeline before contacting our Support Team for assistance.
If a client requires an order on or before a certain date, it is highly recommended for the client to choose the appropriate shipping method with an estimated delivery timeframe for their needs.
Please do not contact the vendor directly about late or lost deliveries.
Vendor Order Has Arrived Damaged
While we do expect the couriers to handle packages with care, there is always the off chance that a package is mishandled and becomes damaged during the shipping process. If this is the case, there is no need to worry. If the order has arrived with any kind of damage, contact our Customer Support team with the order number and a picture of the damage.
Please do note that shipping damages are more likely to occur the longer a package is in the possession of the couriers. While our partnered vendors do display clear disclaimers on their packages to handle with care, if there are concerns about a package arriving quickly and hopefully avoid damage, it would be best to choose overnight/next day shipping.
Please do not contact the vendor directly about damaged orders.