Note: This feature is exclusive to Pro and Advanced plan subscribers
To encourage your clients to complete checkout of orders and help promote purchases, your registered clients can receive emails reminding them about their unfinished orders.
For more information about Client Accounts please click here!
With shopping cart reminder emails enabled, your registered clients will receive up to 3 emails reminding them about their unfinished orders. An unfinished order is when a client adds products to a shopping cart but has not checked out or completed placing the order.
In your Contact List, you will be able to view a log for your contacts individually to see if they have been sent a shopping cart reminder message.
By default the Shopping Cart reminder feature is enabled, however you can turn this feature off or on at any time in the Dashboard of your account.
Enabling or Disabling Shopping Cart Reminders
- In your account, hover your mouse over your user name.
- Click on Account
- Select Selling on the left side of the page
- Click on Shopping Cart Reminders.
- Check or un-check the box next to Send shopping cart reminder emails.
- Click Save.
The reminders will be sent one day, three days, and finally one week after items are added to a client's shopping cart. The messages will not be editable, but they will be formatted using the themes used in your account. Below is the content of the messages that will be sent to your clients:
Email 1: sent 24 hours after products are added to a shopping cart:
Subject: Your shopping cart at <photographer's display name> is ready for checkout
Message: Order Now Before It’s Too Late
Thank you for visiting <photographer's display name>! During your recent visit, you placed items in your shopping cart but have not completed your order yet. Order now while the photos are still available.
Below are a few of the <#> items currently in your cart:
Please contact us if you need any help completing your order.
Best regards,
Email 2: sent three days after products are added to a shopping cart:
Subject: Your shopping cart at <photographer's display name> is waiting
Message: Order Now Before It’s Too Late
Thank you again for your recent visit to <photographer's display name> ! This is a reminder that you still have <#> items remaining in your shopping cart. Be sure to check out while these photos are still available:
If you have any questions or need further assistance placing your order, please contact us.
Best regards,
Email 3: sent one week after products are added to a shopping cart:
Subject: Your shopping cart at <photographer's display name> is ready for checkout
Message: Order Now Before It’s Too Late
This is a final reminder that your shopping cart at <photographer's display name> has <#> items ready for checkout. Order now while these photos are still available!
Below are a couple of the items currently in your shopping cart:
If you have any questions or need further assistance completing your order, please contact us.
Best regards,
NOTE: Only registered client accounts will receive shopping cart reminders. This means that clients that add items to the cart without logging in to their account will not receive the shopping cart reminders.