I'm interested in downgrading my Zenfolio Plan
Before getting started, it’s a great idea to note that Zenfolio subscriptions automatically renew at the end of your subscription period. If you want to downgrade, you should try to do so at least 2 days before that date so that your account renews at the lower plan level on your renewal date.
You’ll only be able to select a plan that we currently offer, so feel free to check out a list of those plans and their differences, HERE.
*Please Note: It is not possible to manually downgrade your account. Attempting to purchase a lower plan level through Zenfolio.com may result in a completely new account being created. You must contact Zenfolio Support to assist with downgrading your account.
I’m ready to switch to a lower plan, but how do I actually do it?
We can help with that! If you’d like to switch to a lower plan, reach out to Zenfolio support, at least 2 days before your renewal date. If you’ve checked out the Plans page but still aren’t sure which plan is the best fit for you, let us know and we’d love to help you figure that out!
What plan do I have, and how much does it cost?
If you’re not already logged in, go ahead and log into your account. Once you’re in, go to Settings. Your current plan name will be displayed under the Account Information tab. Here you will see your account's starting price; however, if you'd like to know your account's current renewal cost, please contact Zenfolio Support.
Looks like my plan isn’t on the current list of plans
You must have been with us a while! We’re grateful for your continued support and are thrilled to let you know all about our current plans. If you’re interested, we do have a guide that will talk a little about the differences in our legacy plans (what you have) and the plans we offer today.
Classic Zenfolio vs the New Zenfolio
You may have noticed that Zenfolio has released an all new platform with entirely new plan options. At this time, it will not be possible to downgrade or change your existing Classic Zenfolio account to one of the new Zenfolio plan options. The new Zenfolio platform was developed on an entirely new infrastructure that is not currently compatible or transferable with with Classic platform.
The plan options available for Classic Zenfolio accounts are Starter, Pro, and Advanced.
The plan options not available for Classic Zenfolio accounts are Portfolio, PortfolioPlus, and ProSuite.