Service Fee Amounts
When selling products through the site, a service fee is charged on every order:
Payment Type |
Commerce Fee |
Payment Processing Fee |
| Credit/Debit Card | 7% per order | 2.9%*+0.30 |
| PayPal | 7% per order | 3.49%**+0.49 |
| Other Self-Fulfilled Payments | 7% per order | Varies based on Payment Processor used |
*If an order is discounted during approval, after being placed, the payment processor charges an additional fee on the discounted amount of 1% for USD transactions and 2.9% for non-USD transactions. This additional payment processing fee will be calculated from the order, by the payment processor, after approval.
**The standard PayPal rate in the United States is 3.49% + $0.49 per transaction. However, the Payment Processing Fee will vary depending on your country of origin, and there may be additional rate adjustments for clients that are deemed international. For a more detailed breakdown of PayPal's processing fees, please refer to the following links:
How the 7% Commerce Fee is Calculated for Vendor Fulfilled products
The Commerce Fee charged for vendor fulfilled products is based on the total selling price of the product(s) as set by the photographer, minus any discounts provided by the photographer, excluding the shipping cost of the order. The Sales Tax charged for any order is not part of the commerce fee calculation.
The Payment Processing Fee will be calculated from the total order amount, including shipping and taxes.
How the 7% Commerce Fee is Calculated for Digital Download products
The Commerce Fee charged for digital download products is based on the total selling price of the product(s) as set by the photographer, minus any discounts provided by the photographer, excluding the shipping cost of the order. The Sales Tax charged for any order is not part of the commerce fee calculation.
The Payment Processing Fee will be calculated from the total order amount, including shipping and taxes.
How the 7% Commerce Fee is Calculated for Self-Fulfilled products
The Commerce Fee charged for Self-Fulfilled products is based on the total selling price of the product(s) and shipping cost as set by the photographer, minus any discounts provided by the photographer. The Sales Tax charged for any order is not part of the commerce fee calculation.
Depending on how you choose to collect payments for Self-Fulfilled products, you will need to check if the payment processor you're using has any processing fees.
How the Payment Processing Fee is calculated
The Payment Processing Fee, regardless of what type of products are being sold, will be calculated on the total amount that the client is paying – the total amount that the payment processor is processing, including shipping and sales tax (if applicable).
Reviewing the Service Fees
In the Price List
The Commerce Fee charged for each product is displayed in the price lists. This allows users to set the appropriate price for the products that they sell through their site with the Commerce fee in mind.
When selling Self Fulfilled products, the shipping fee is included in the total Commerce Fee calculation so the full Commerce Fee amount is not calculated until the shipping method is applied to the order.
Please Note: The amount shown in the Price List is only the 7% Commerce Fee charged by Zenfolio. The Payment Processor is calculated on the order total, including sales tax and shipping costs. Please see account's Sales Reports to see the full fees charged to an order, after it has been placed.
In Order Details
The total amount of service fees (Commerce Fee and Payment Processing Fee) is also displayed in the the Order Details of orders that have already been placed. The Order Details of orders that have been placed can be found in the account's Sales Reports.