Not only do we support photo uploads, video clips may be uploaded and hosted through your Zenfolio account as well. These clips are converted during upload to use the H.264 codec, so they may be viewed on all major platforms. Original video files are removed from the server, so we recommend you save any important video content.
Like photos, videos are uploaded to and stored in Galleries. Check out this link for how to upload videos to your Galleries.
By default, we disable the downloading of your videos by website visitors, though this can be changed and enabled for specific Galleries if you’d like. Feel free to check out this link for information on how you can allow visitors to download videos, and this link for more information on how you can sell your videos.
Supported File Formats and Codecs
Video can be uploaded in almost any format: asf, asx, avi, divx, dv, dvx, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx.
We also support most major codecs, converting them to H.264* at 30 frames per second. If for some reason your video clip cannot be processed, please use the Contact Us form for more assistance.
Please note that the HEVC codec is not supported. You must first convert this file type to a supported video format before uploading.
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If your videos are captured on a mobile device, like an iPhone, they may have been saved as a H.265 codec, which is not currently supported for uploading. You will need to make sure that your videos are recorded in or converted to H.264 codec before uploading these files. For more information about converting a video to the supported H.264 codec using QuickTime, click HERE. |
File Setting Limitations
The maximum video settings supported are:
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Video Resolution: HD 1920 Width x 1080 Height
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Audio: 1 Stereo Track
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File Size: 2 GB
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Running Time (Duration): 20 minutes
- Bit rate / Data rate limit of 6,000kbps
You can verify these in settings in the properties of the file.
To ensure quick loading time and to optimize videos for display on your website, uploaded video files are compressed and resized during file conversion. We do not create resolution sizes larger than the original video file.
We also do not keep original video files on our servers; this means that only the converted versions of videos are available for download (if that is enabled).
When in use on your website, we automatically detect your website visitor's available bandwidth; in doing this, we present the video size that allows for the smoothest playback to ensure the best possible experience.
Resolution Sizing
Recommendations and Best Practices
The best quality and full screen resolution for viewing video online is 1080p (1920x1080 progressive scan frames).
If your video reaches beyond the file size of 2 GB, you may want to try converting the video to use the H.264 codec before uploading the file. Mpeg Streamclip is a free application that you can use to both convert and trim your video file; this may help reduce the processing time before it may be viewed on your website. You may also want to use this application or another video editing program to cut your file down to 20 minutes if necessary.
Please note that you may use these videos outside of Zenfolio; check out Sharing and Embedding Video.
How to Convert Your Video to the Proper H.264 Codec Using QuickTime
Some mobile devices, like iPhones, use new codecs and file types to help conserve storage space on your mobile devices so that the videos and photos that you capture do not use up so much space on your device. Because of this, even when you transfer your video files to a computer, they may still hold onto that new codec which is not supported by Zenfolio. As a result, you will receive an error message letting you know that the file uses an unsupported codec.
To be able to upload your video, you will need to make sure that the video file is using the supported, and more common, H.264 codec. Fortunately, for those using Apple Macbook or iMac computers, there is an easy way to make this conversion.
Firstly, you will want to move your video file(s) to your computer and open the video in the default QuickTime video player that is provided with your Apple computer.
- With the QuickTime player open, click on File at the top of the screen.
- From the File dropdown menu, click on Export As.
- Choose the resolution you want to export.
- Use the dropdown menu provided in the Export window to select the H.264 codec.
- Click Save.