Troubleshooting
We will keep the Support Center up-to-date with information about known issues, workarounds, and recommendations.
Please use the Search Bar above to search the Help Document to find the information you need.
For any major technical issues that affects all users, we will post a notice in our Status Page.
Zenfolio Blog
Zenfolio Blog is a place to read updates, promotions, and commentary from the members of the Zenfolio Team. Past blogs are archived and can always be accessed.
Blog posts often include:
- Announcements: new features, contests, etc.
- Promotions
- Travel and trade events notices
- Helpful user tips
You can also follow Zenfolio on Twitter and Facebook.
While the blog and our Twitter and Facebook accounts are a great place to keep up-to-date on Zenfolio news, support questions are best asked directly through our Contact Page.
Contact us
If you can't find the answer to your questions in the resources listed above, please feel free to contact us directly anytime, seven days a week through our Contact page. We can generally respond to most email questions within an hour or two.
Also for photographers with the Pro and Advanced plans, our messaging support works much like direct messaging or texting—send us a message, and our team will respond as soon as an agent is available. Conversations remain open, allowing you to check back at any time for a reply. If an agent is available, you may have an active back-and-forth conversation, but at times, there may be a brief delay before you receive a response. Our team actively monitors and prioritizes messages during our support hours, Monday-Thursday, 6 AM-5 PM Pacific Time, ensuring that every request is addressed as efficiently as possible.
And exclusively for Advanced plan subscribers, Phone Support is available from Monday to Thursday (10AM to 3PM Pacific Time). Advanced plan subscribers can schedule a call on our contact page, while logged into their account.