Please note that this article pertains to orders of Partner Vendor Fulfilled products.
If there are any issues with the order that has been delivered (i.e. damaged products, misprinted product, lost delivery), contact us within 30 days and we will reprint it free of charge.
That being said, we are not able to refund or replace orders that were fulfilled as placed. We urge you to preview your images to ensure that all customizable features are to your liking before placing the order. These features include image resolution, exposure, spelling, grammar, positioning of text, orientation/cropping of images, and other services such as paper choice and finish options.
Important note about Mpix orders: orders for Mpix submitted with the 'no color corrections' option checked are not eligible for reprinting due to color issues. |
Refunds to Photographer
When a client refund is processed, the Commerce fee and Payment Processing fee from that order will immediately be credited back to your (the photographer's) account.
To request a refund for orders you have placed, please contact Customer Support and provide the following:
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Order number (Order numbers start with 'ZF')
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Item description
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Brief explanation as to why you would like a refund
Refunds to Customers
To request a refund, please contact Customer Support and provide the following:
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Order number (Order numbers start with 'ZF')
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Item description
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Brief explanation as to why you would like a refund
Order Approval
We understand that sometimes in the hustle and bustle of busy lives and the excitement of receiving new images, your clients may run through the purchasing process eagerly and without giving adequate attention to detail. For that reason, we highly recommend that you enable Order Approval for your customer orders. This will allow you to review your clients’ orders before they are sent into production, which will allow you to catch and change things that tend to be common reasons for order cancellation or request for refund (like cropping issues). Learn more about enabling Order Approval here.
Please note that Order Approval only applies to customer orders, not orders placed by the photographer within the account.