How to Enable Pending Order Approval

Note: This feature is exclusive to Pro and Advanced account subscribers.
 

In your price lists, you can choose to have the order approved automatically, or to manually approve the order before it is sent to the lab to be fulfilled.

This allows the photographer review all orders before they are sent to the lab for printing. During the order approval process, the photographer is able make some changes to the order before approving the order.

• If any order is approved automatically, the order will be be submitted to the lab as soon as the order is placed.
• If the order must be manually approved, the customer will be notified that their orders are not confirmed until you approve them.  

Additionally, you may choose to have only Digital Products automatically approved while require order approval for Partner Vendor Fulfilled products.

Order Approval can be configured for each price list. When enabled, the setting will only apply to client orders placed through that price list. Orders placed using base lab prices or through a different price list will not be subject to another price list's pending order approval setting.
 

Payments for Pending Orders

Please note that the payment for the order is collected when the order is placed. This happens regardless of whether or not Pending Order Approval has been enabled. This means that your clients are charged for the order and pay for the order when they placed the order- the system does not wait to charge them until only after the order is approved.

 

21 Day Limit on Unapproved Pending Orders

When Pending Order Approval is enabled, the photographer will have 21 days (from when an order is placed) to review and approve all pending orders. If not approved in that time frame, the order will be automatically cancelled and a refund sent back to the client.

Note: You will need to first create a price list in order to enable order approval in that price list. 
 

Changing Order Approval Settings

Please note that Pending Order Approval is enabled by default in all newly created price list. The steps below outline to to re-enable Pending Order Approval if it has been disabled.

1. In the Dashboard, go to Selling.
2. Click Price Lists.
3. Click the name of the price list you would like to edit.

1. Click on Price List Settings. The Price List will be saved and a new page will load.
2. Mark the circle for None to enable Pending Order Approval. Or alternatively, choose one of the other options. Keep in mind that you're choosing what products you want approved automatically:
   • All Orders: Choose to disable Pending Order Approval and allow all orders to be automatically approved (not recommended).
   • Vendor and digital downloads: Choose to disable Pending Order Approval just for Partner Vendor Fulfilled product and Digital Download product orders. Self-Fulfilled product orders will still need your approval (not recommended).
   • Digital downloads: Choose to only disable Pending Order Approval for Digital Download product orders. Partner Vendor Fulfilled product and Self-Fulfilled product orders will still require your approval.
3. Click Save to apply your changes.

If Pending Order Approval is enabled, you will find you orders under Pending Orders.

Please be aware of the following fees and costs when selling products through Zenfolio:

There is a commerce fee of 7% per order (calculated on the order sub-total, excluding tax and shipping) and an additional payment processing fee* (calculated on the order total, including tax and shipping).

*The exact Payment Processing Fee differs based on form of payment and location of seller. There may also be a difference in the Payment Processing Fee if the client is deemed international. Click HERE for more information regarding the fees involved with selling.